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Forum Topic: "Error installing Scribe Insight 7 on windows 7 with sql 2008"

Hi All,

I got a question.
i am running windows 7 64 bits with sql 2008 64bits. When i want to install the scribe software (Scribe insight 7 x64) on this machine i am getting the following error.

<font>Failed for Server/Instance (Local). To connect to this server you must use SQL server management studio or SQL server management objects.

I Read the artice for this same issue with sql 2005 but this did not provide a solution.

I hope you can help me.

Thanx </font>

<font>Greets Ray</font>

Posted by Raymond B on Jul 15, 2010 01:27PM Return to top
endorsed

Hi Ray,

Are you running SQL 2008 Server or Express?

Are Scribe and SQL on the same box?

Are any of the SQL services running as a an account other than the default, "Local System"?  If yes, be sure that the account configured to run the SQL Services can successfully log into the SQL server.

Do you have SQL Server Management Studio installed?  If yes, can you successfully connect to the SQL server via SSMS (using the same user that you are trying to use to authenticate against SQL in Scribe)?

Have you tried to connect the SQL server via ODBC (taking Scribe out of the equation)?  

Is the SQL Agent running?

Are you using Windows Authentication when connecting via Scribe?  If yes, does your logged-on user have permission to authenticate against the SQL server?

Please post any application and system events related to this issue from the event viewer.

Thanks,
Melanie

Posted by Melanie B on Jul 19, 2010 05:12PM Return to top

Hi Melanie,

Thank you for your help.
I have awnsered your questions below. But i do not have any errors in my windows log.

Are you running SQL 2008 Server or Express?
I am running SQL server 2008 Enterprise X64

Are Scribe and SQL on the same box?
SQL was already installed and i want to install Scribe on the same machine
Windows 7 X64

Are any of the SQL services running as a an account other than the default, "Local System"?  If yes, be sure that the account configured to run the SQL Services can successfully log into the SQL server.
I Just checked and all services are running as local system
I also check by changing the account to my account wich has all the rights and the issue is still the same

Do you have SQL Server Management Studio installed?  If yes, can you successfully connect to the SQL server via SSMS (using the same user that you are trying to use to authenticate against SQL in Scribe)?
Management studio is installed and i can connect to my databases.
Also using ODBC

Have you tried to connect the SQL server via ODBC (taking Scribe out of the equation)?  

Is the SQL Agent running?
The agent is running

Are you using Windows Authentication when connecting via Scribe?  If yes, does your logged-on user have permission to authenticate against the SQL server?
I have used the service account and windows authentication but same result with both.

Posted by Raymond B on Jul 23, 2010 05:49AM Return to top

Again Hi,

I accidentally fixed the problem.
It looks like that you need to have SQL 2005 backwards compatibility installed.
Once i installed this component everything went fine.

Thank you for your help.

Posted by Raymond B on Jul 23, 2010 08:51AM Return to top
endorsed

The Insight installer should have installed the backwards compatibility component; it sounds like this did not occur. If you believe the component was not installed for you (that is, you did not at some point remove it or block it's installation), please let us know so that we can investigate why the install did not occur.  Thanks, and thanks for re-posting your success.

Posted by Joe D on Jul 26, 2010 09:12AM Return to top

Hi Joe,

I saw that you posted a comment on the forum(26-7-2010), however i got your reply in my email today.
But to awnser your question, no it didn't install the backwards compatibility automaticly.

Greets Raymond

Posted by Raymond B on Nov 01, 2010 02:19AM Return to top
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